Frequently Asked Questions.

What is Velo1.Store?

Velo1.Store is your premier destination for premium nicotine pouches. We offer a curated selection of top-notch brands and flavors for your satisfaction.

What types of nicotine pouches do you offer?

We offer a diverse range of nicotine pouches, including brands like Killa, Pablo, BLCK, ZYN, VELO, KLINT, Siberia, White Fox, and Ice Berg. Explore various strengths and flavors to find your perfect match.

What payment methods do you accept?

We accept payment in EURO currency. We support VISA, MasterCard, and Maestro credit and debit cards for a seamless and secure checkout experience.

Is there a maximum order size?

Yes, the maximum order size is 42 boxes or 1008 rolls of nicotine pouches per order. This ensures fair distribution and availability of our products.

What is the minimum age requirement to order?

By law, the minimum age requirement to order nicotine pouches is 18 years. We comply with legal requirements and prioritize responsible consumption.

Can I use discount codes for my purchases?

Absolutely! We offer exclusive discount codes for extra savings. You can use coupon codes ENJOY10, WELCOME10, and VIVE10 during checkout to avail of discounts on your order.

Do you offer free shipping?

Yes, we offer free shipping for orders over 150 Euros. Enjoy the convenience of having your premium nicotine pouches delivered to your doorstep at no additional cost.

Can I track my order?

Yes, we provide tracking information for your orders. You'll receive a tracking number that you can use to monitor the status and progress of your delivery.

Can I return or exchange products?

Please refer to our Returns and Exchange policy on our website for detailed information regarding our policies on returns and exchanges.

Do you offer international shipping?

Currently, we offer shipping within specified regions. Please check our shipping information for details on eligible destinations.